Customer service

Delivery of goods

We send the goods by SmartPost or DPD. Tallinn also includes OSC courier. It is possible to pick up the goods yourself at Kadaka tee 72A, Tallinn, Estonia. For purchases over 100 €, the transport of goods is free for the customer. The cost of transporting the goods is added to the order invoice.

Security and responsibilities

The prices of the goods are in Euros and include VAT (20%). Shipping costs are added to the goods, which are added to the invoice. Shipping costs will not be added if the Buyer picks up the goods himself. Delivery of the goods is free of charge for purchases over 100 € within Estonia The pictures of products are only demonstrative and may be different than the real product. If in doubt, contact the seller. Make sure that the details of the recipient indicated in the order are correct, as the goods will be sent to the address of the recipient indicated by you. The customer data entered during the order will remain confidential and will only be accessible to the employees of TehnoTurg-T OÜ.

Buyer 's rights and obligations

The Buyer has the right to file a complaint with the Seller regarding the defective goods within two years from the date of receipt of the goods. In the first six months after the purchase, the Seller has the obligation to prove the reasons for the defect, after six months the consumer has the obligation to prove the reasons for the defect. The Buyer has the right to submit a complaint to the Seller within two months from the discovery of the defect. The Buyer has the right to return the product and get his money back if the Buyer has justified claims against the product, which the Seller is unable to resolve. Upon return of the Product, the Seller shall transfer the amount paid for the Product to the Buyer's bank account. The Buyer has the right to withdraw from the purchase within 14 days from the time the goods have reached the Buyer. During this time, you can withdraw from the purchase without a reason and get back all the money paid for the unused goods. It is not possible to return an item that the Buyer has already used. The 14-day return period does not apply to goods whose commercial appearance of the packaging has been damaged by the customer, the goods are incomplete or the goods have been manufactured in accordance with the Buyer's order. The Buyer has the right to cancel the order without a reason and the Seller will refund the money paid for the goods in full within 30 days at the latest. The Buyer has the right to demand the cancellation of the order and a refund if the Seller is unable to fulfill the order within the allowed period. The Buyer has the right to request information from the Seller. The Buyer has the right to ask the Seller for an express order option. The buyer is obliged to read the terms of sale. The Buyer is obliged to agree with the Seller in advance or to inform the Seller of his decisions regarding the order if the order has special requirements. The buyer is obliged to make sure in advance that the product meets his wishes. For this purpose, information can be obtained from the manufacturer's website or information can be requested from TehnoTurg-T OÜ. The buyer is obliged to familiarize himself with the conditions of transport of the goods.

Rights and obligations of the seller

The Seller has the right to demand payment of shipping costs from the Buyer in the amount of up to 10 euros upon return of proper and high-quality goods. The Seller has the right to agree in advance with the Buyer and offer equivalent goods instead of the ordered goods, if the stocks of the ordered goods are exhausted. The seller has the right to change the delivery times if the stocks of the respective goods are exhausted and it is not possible to deliver it within the allowed time. In this case, the Seller will notify the Buyer as soon as possible that the delivery time has been exceeded, and if the Buyer does not want another product instead, the money will be refunded to the Buyer. The seller has the right to withdraw from the order if the stocks of the respective goods are exhausted. The seller has the right to change the prices of the goods, text and information on the availability of goods without prior notice. The Seller is obliged to bear the costs related to the return of the goods if the delivery time is exceeded, if the Buyer has decided to cancel the order. The Seller is obliged to provide a guarantee for the goods if the Buyer has not violated the warranty conditions. The seller is obliged to repair or replace the defective goods. If this is not possible, the Seller is obliged to return the money paid by the Buyer as soon as possible, but not later than within 30 days of receiving the results of the examination. If the Buyer cancels the order or returns the product, the Seller is obliged to return the money paid by the Buyer as soon as possible, but not later than within 30 days of canceling the order. The seller guarantees the quality and completeness of the goods. The seller is responsible for the goods until the goods are handed over to the customer.

Returns

If the goods are not suitable, they can be returned within 14 days. The product must be complete and clean. The original packaging and all documents and accessories that came with the product must also remain intact. All money will be refunded, but the costs of return must be covered by the Buyer. In order to return, the goods must be delivered to the address: Kadaka tee 72a, Tallinn 12618

Payment, prices and discounts

The goods are paid for immediately via a bank link and an internet bank suitable for the customer. Payment for the goods confirms the purchase and you will be sent an Order Confirmation by e-mail. If the ordered goods are not in stock, 50% of the value of the goods will be paid in advance. The remaining 50% will be paid when the goods are in stock and ready for delivery to the customer. The order confirmation will be canceled if the goods have not been paid for within 14 days. From the receipt of the advance payment paid for the goods to the current account of TehnoTurg-T OÜ, the delivery time will take effect. The amount paid by the Buyer and the date of payment are indicated on the advance payment invoice. The final invoice will be sent by post or attached to the goods and it will confirm the receipt of the goods by the Buyer. If the Buyer has paid for the ordered goods, but the goods have not arrived within 30 days, the Buyer has the opportunity to cancel the order and the Seller will refund the amount of the advance payment to the Buyer. To pay in cash or by card, you must come to the TehnoTurg-T OÜ store at Kadaka tee 72a, Tallinn, Estonia. The prices shown in the online catalog of TehnoTurg-T OÜ are in Euros and include VAT (20%).TehnoTurg-T OÜ has the right to change prices without notifying customers. The possible price change does not affect the prices of goods already ordered from us.